💬 Frequently Asked Questions

What you will find here:

1. My Order

2. Shipping 

3. Scrunchie
4. Candle 
5. Return & Exchange


 

All About My Orders:

1. Order & Tracking FAQ

 

1a. Q: How can I check my order status?

A: If you already have a GHC account, log in and click on "My Orders" to view your order details and status. Once your order is packed and ready to ship, a tracking number will be sent to your email so you can follow its progress.

1b. Q: What if I chose Standard Untracked Shipping?

 

A: Orders shipped with Standard Untracked do not come with tracking and usually take 7–12 business days to arrive.

1c. Q: I didn’t create an account can I still check my order?

 

A: Yes! You can create an account using the same email address you used at checkout. Your order will automatically appear under "My Orders".

1d. Q: When will I get my tracking number?

 

A: Tracking numbers are emailed as soon as your order is packed. Once the courier scans the package into their system, tracking will update with shipping info. Orders packed over the weekend are updated on the next business day.

 

 

2. Returns & Exchanges

 

2a. Do you accept returns or exchanges?

 

We do not offer exchanges for online scrunchie and candle orders at this time. However, if there's an issue with your item, we’re happy to help.

 

2b.blem with my order?

 

Reach out to us at support101@giftedhandscreation.store within 7 days of receiving your item, and we’ll work with you to find a solution. Each inquiry is handled with care and on a case-by-case basis.

 

 

3. Order Number & Tracking Info

 

3a. Where can I find my order number?

 

If you have a GHC account, log in and click on "My Orders" under your profile. Your order number and details will be listed there.

 

No account yet? You can create one anytime using the same email address used at checkout, your order will link automatically.

 

We also send an order confirmation email shortly after purchase, which includes your order number. If you don’t see it, be sure to check your spam or junk folder.

3b. When will I get tracking information?

 

Once your order is packed and ready to go, you’ll receive a shipping confirmation email with your tracking number (if applicable).

 

Please note: Orders shipped with Standard Untracked Shipping do not include tracking and typically arrive within 7–12 business days.

 

3c. Weekend Orders:

 

If your order is packed over the weekend, tracking will update the next business day once scanned by the courier.

 

4. Can I cancel my order?

 

4a. We get it sometimes things change! While we do our best to process and ship orders quickly, that means we might not be able to cancel once your order is already in motion.

If your order hasn’t been fulfilled yet, we’re happy to issue a full refund. Just email us at support101@giftedhandscreation.store  with your order number, and we’ll take care of it.

Orders that have already been packed or shipped unfortunately can’t be refunded.


5. What if I refuse my delivery?

 

5a. If you refuse your package (whether due to duties, taxes, or a change of heart), you’ll be responsible for the return shipping cost back to Gifted Hands Creation INC. This fee varies depending on your country.

Need to make a change to your shipping address?

 

Reach out to us before your order ships at support101@giftedhandscreation.store and we’ll do our best to help!

 

 

6. Need to Make a Change to Your Order?

 

6a. If you need to update your shipping address or make changes to your order, please reach out to us at support101@giftedhandscreation.store as soon as possible. We’ll do our best to accommodate your request—but please note that once your order has been fulfilled or shipped, we’re unable to make any changes.

 

7. How to Place an Order

 

7a. Shopping with us is easy! Just browse through our collection and click “Add to Cart” on the items you’d like. When you’re ready to complete your purchase, head over to your cart and click “Checkout.” From there, simply enter your shipping details and choose your preferred payment method.

Once your order is placed, we’ll get it packaged and on its way within 3–5 business days.

Need help at any point? Don’t hesitate to reach out we’re here to make your shopping experience smooth and enjoyable! Contact Us.

 


All About Shipping:

1. How much is shipping?

 

  • Look for the banner at the top of our website it’ll show how much you need to spend to qualify for free shipping based on your location.

 

  • Orders over $180 CAD ship free within North America.

 

  • Standard shipping ranges from $10–$35 CAD, depending on your order size and delivery address

 

  • Exact shipping costs are shown at checkout just enter your address to view rate.

 

Note: Due to high shipping volumes, couriers may not be able to guarantee estimated delivery dates at this time.

 

2. How is my order shipped?

 

Gifted Hands Creation Inc. ships all orders via Canada Post. Standard shipping is sent through letter mail, which typically takes 7-12 business days (excluding weekends and holidays).

Faster Expedited and Priority shipping options are available at checkout.

 

International Orders:

 

We currently ship worldwide. International delivery times vary and may be longer depending on customs processing in your country.

 

Please note:

 

  • Delivery times are estimated and not guaranteed.

 

  • Once your order has been handed to Canada Post, we are no longer in control of delivery timelines.

 

  • Gifted Hands Creation Inc. and Canada Post are not responsible for lost or stolen packages or those with incorrect shipping addresses provided at checkout.

 

For full details, please see our Shipping Policy.


3. Do you ship only in Canada or worldwide?

 

    • Yes, we ship worldwide!

 

    • Shipping times may vary depending on your location, selected shipping method, and customs processing.

 

    • Shipping options and prices are calculated at checkout just enter your address to see available rates.


4. Do I have to pay duties or taxes on my order?

 

Canada

 

Yes. Taxes are applied at checkout based on your shipping address (GST/HST and, where applicable, PST). Orders may also be subject to import charges depending on location.

 

United States

 

Duties are already included in your total at checkout. State sales tax will be calculated based on your shipping address.

 

United Kingdom

 

We collect 20% VAT at checkout.

Orders over £135 may be subject to additional customs duties when they arrive. You may be contacted to pay these before delivery.

 

Other International Destinations

 

You may be responsible for local duties, VAT, and customs fees once your order reaches your country. These charges vary and are set by your local customs office unfortunately, we can’t estimate or cover them.

Gifted Hands Creation Inc. is not responsible for any duties, taxes, or customs fees incurred upon delivery. We are also unable to reimburse these fees.

 

Do you charge foreign transaction fees?

 

No, we only charge the order total in Canadian Dollars (CAD).

However, your bank may charge a small foreign transaction fee this is outside of our control.

 

 

You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

  • the price paid for the goods
  • the insurance cost
  • the shipping cost


All About Scrunchie Care:

 

1.  WHY DOES MY SCRUNCHIE LOOKS DIFFERENT FROM THE PICTURE

 

At GHC we do our best to ensure our photos accurately reflect each scrunchie’s color. However, colors may appear slightly different depending on lighting and screen settings.

 

2. The scrunchie I wanted is sold out! When will it be restocked?

 

Restock times can vary!

 

Since we source our fabrics locally and often in limited quantities some materials may take time to return or may not be available again. In some cases, we’ve purchased the last of a particular fabric, which means restocks aren’t always guaranteed.

 

To stay in the loop, just sign up for restock notifications directly on the product page of any sold-out item. You’ll be the first to know if and when it returns!

 

3. How do I wash my scrunchies?

 

You can find detailed care instructions on how to properly wash and maintain your scrunchies here. 

 

 

 

4. How many times will a GHC scrunchie wrap around my hair?

 

Depending on your hair thickness, GHC scrunchies typically wrap around 2–3 times comfortably.

 

 

All About Candle:

 

1. What are the benefits of Coconut Soy Wax?

 

So glad you asked! Coconut soy wax offers several amazing benefits:

 

  • Longer burn time – It burns 30–50% slower than paraffin, so your candle lasts longer.

 

  • Cleaner burn – It produces minimal to no soot and doesn't release harmful toxins into the air.

 

  • Eco-friendly – It's a renewable, biodegradable, and sustainable alternative to petroleum-based waxes.

 

  • Excellent scent throw – It holds and releases fragrance beautifully, both hot and cold.

 

  • Smooth, creamy finish – Gives candles a luxurious look and consistent burn.

 

It’s a win for your home, your health, and the planet.

 

 

2. How long does one candle last?

 

The burn time of your candle depends on the type of wax inside. At Gifted Hands Creation, we use coconut soy, pure soy, and beeswax, each with its own unique burn qualities. Understanding these differences helps you get the most from every candle glow.

 

  • Pure Soy Wax: Offers a long burn time of approximately 25–35 hours for an 8oz candle.

 

  • Coconut Soy Wax: Burns cleanly and slowly, lasting about 30–40 hours for an 8oz candle.

 

  • Beeswax: The slowest burning and longest-lasting, often 40–50+ hours, with a natural honey scent.

 

Proper candle care also helps maximize burn time and fragrance.


 

3. Is your fragrance locally sourced?

 

At Gifted Hands Creation, we’re committed to supporting local businesses. Whenever possible, we source our raw materials locally, though occasionally we work with trusted suppliers from outside the area. Our candles achieve their rich scents using either essential oils or phthalate-free fragrance oils, and soon, with an exciting new innovation, we’ll be combining both for an even better experience.


 

4. Do candles have an expiry date?

 

It's best to burn candles within a year of purchase. We know it's tempting to hold on to your favorites, but over time they can lose their scent and may not burn as well.


5. When Should I Trim My Wick?

 

  • At Gifted Hands Creation, we trim our candle wicks during production to ensure they’re the perfect length for your first burn. After that, it’s up to you!

 

  • Trim your wick to about 2–3 mm (1/8 inch) before each burn, or whenever it looks charred (for wood wicks) or develops “mushrooms” (for cotton wicks).

 

  • This helps your candle light easily, burn cleanly, and for wood wicks gives you that lovely crackling sound without smoky or sooty residue.

 

  • We recommend using a wick trimmer or nail clippers for the best results.


6. How Can I Prevent Tunneling?

 

The easiest way to prevent tunneling is to let your candle burn long enough for the melted wax to reach nearly the edge of the container, usually about 2 to 3 hours on the first burn.

 

With Gifted Hands Creation candles, if you notice about a ¼ inch of wax left around the edges during the first couple of burns, don’t worry; it typically self-corrects after a few more uses. Our vessels are designed to help promote an even melt!


7. Why is there black smoke coming from my candle?

 

Black smoke also known as "sooting" usually means the wick is too long or the candle is burning in a drafty area.

 

To prevent this, keep your candle away from open windows, fans, or vents, and trim the wick to 2–3 mm before each burn. This helps your candle burn cleanly and evenly.

 

 We recommend using a wick trimmer or even nail clippers for a quick fix!


8. Why is the flame on my candle so big?

 

If your candle flame looks more like a mini bonfire, it’s a sign the wick is too long. Blow it out and trim the wick to 2–3 mm using a wick trimmer or nail clippers. A properly trimmed wick will give you a calmer flame, a cleaner burn, and help prevent sooting.

9. How Should I Store My Candle?

 

Store your candle in a cool, dry place away from direct sunlight, especially if it’s made with 100% essential oils, which can be sensitive to light and heat. If you still have the original box, keeping it stored inside adds extra protection. That way, your candle stays fresh and ready whenever you are!


10. My Candle Arrived and It’s Freezing! Can I Burn It Right Away?

 

We know you’re excited to light it up but patience is key! If your candle feels cold (like after being outside or in transit during winter), let it sit at room temperature for at least 24 hours before burning. A fully acclimated candle ensures a smoother, more even burn and helps prevent tunneling.


All About Return & Exchange:

 

1. RETURNS

 

Unfortunately, we’re unable to accept returns. However, if there’s any issue with your order, please don’t hesitate to reach out to us at support101@giftedhandscreation.store. We’re always happy to help and will do our best to make things right!

 

2. Can I Exchange an Item?

 

Yes, we accept exchanges within 14 days of delivery, as long as your item meets the following conditions:

 

To Be Eligible for an Exchange:

  • Item must be unused, undamaged, and in its original packaging with all tags and accessories included.

 

 

  • We’ll provide return instructions. Customers are responsible for return shipping costs and we recommend getting proof of postage to avoid lost packages.

 

Items That Cannot Be Exchanged:

  • Candles
  • Scrunchies
  • Gift cards
  • Sale or clearance items
  • Custom or personalized products (unless damaged or incorrect)

 

What Happens Next?

 

Once we receive and inspect your returned item, we’ll email you to confirm the status of your exchange.

 

 

Candle production

  • Gifted Hands Creation

    CANDLE PRODUCTION
  • Gifted Hands Creation

    WAX MELTS
SHOP THE COLLECTION
Gifted Hands Creation
  • Gifted Hands Creation

    CANDLE PRODUCTION
  • Gifted Hands Creation

    WAX MELTS
SHOP THE COLLECTION

GIFTED HANDS CREATION INC.
WhatsApp
Messenger